Terms of Service
Terms and conditions governing the use of our logistics services.
Terms and conditions governing the use of our logistics services.
Last updated: March 14, 2026
By accessing or using TOX Express Delivery Services ("Services"), you agree to be bound by these Terms of Service. If you do not agree, please do not use our Services. These terms apply to all users, including shippers, consignees, and website visitors.
TOX Express provides international and domestic freight forwarding, cargo shipping, customs brokerage, warehousing, and package delivery services. Service availability, transit times, and pricing vary by origin, destination, and cargo type.
Shipping rates are calculated based on weight, dimensions, origin, destination, service level, and applicable surcharges. Quoted prices are estimates; final charges may vary due to customs duties, fuel surcharges, or accessorial fees. Payment is due upon booking unless a corporate credit account has been established.
TOX Express liability is limited as follows:
Shippers are responsible for ensuring all shipments comply with export/import regulations. TOX Express provides customs brokerage assistance but does not assume liability for delays, fines, or seizures resulting from inaccurate documentation, restricted goods, or regulatory changes.
TOX Express complies with all applicable international trade regulations, including:
Shipments may be cancelled before pickup for a full refund. Once cargo is in transit, cancellation fees apply based on distance traveled and services rendered. Refund requests are processed within 10 business days.
To the maximum extent permitted by law, TOX Express shall not be liable for indirect, incidental, consequential, or punitive damages, including lost profits, arising from use of our Services. Our total liability shall not exceed the shipping fees paid for the specific shipment in question.
These Terms are governed by and construed in accordance with applicable international shipping conventions and the laws of the jurisdiction in which the shipment originates, without regard to conflict of law principles.
For questions about these Terms, contact us: