Terms of Service

Last updated: March 14, 2026

1. Acceptance of Terms

By accessing or using TOX Express Delivery Services ("Services"), you agree to be bound by these Terms of Service. If you do not agree, please do not use our Services. These terms apply to all users, including shippers, consignees, and website visitors.

2. Services Description

TOX Express provides international and domestic freight forwarding, cargo shipping, customs brokerage, warehousing, and package delivery services. Service availability, transit times, and pricing vary by origin, destination, and cargo type.

3. Shipping Terms

• Booking: All shipments must be booked through our website, customer portal, or authorized representatives. A booking confirmation does not guarantee specific transit times.
• Packaging: Shippers are responsible for ensuring cargo is properly packed and labeled. TOX Express is not liable for damage resulting from inadequate packaging.
• Prohibited Items: We do not transport illegal goods, live animals (without prior arrangement), perishables exceeding our cold-chain capacity, or items banned by applicable law.
• Declared Value: Shippers must accurately declare the value and contents of all shipments. Misrepresentation may void insurance coverage.

4. Pricing and Payment

Shipping rates are calculated based on weight, dimensions, origin, destination, service level, and applicable surcharges. Quoted prices are estimates; final charges may vary due to customs duties, fuel surcharges, or accessorial fees. Payment is due upon booking unless a corporate credit account has been established.

5. Liability and Insurance

TOX Express liability is limited as follows:

• Standard liability: Up to $100 per package or $9.07 per pound, whichever is greater, as per the Montreal Convention for air freight and the Hague-Visby Rules for ocean freight.
• Enhanced coverage is available through our insurance options (Basic, Standard, and Premium tiers).
• Claims must be filed within 21 days of delivery (or expected delivery date for lost shipments).

6. Customs and Regulatory Compliance

Shippers are responsible for ensuring all shipments comply with export/import regulations. TOX Express provides customs brokerage assistance but does not assume liability for delays, fines, or seizures resulting from inaccurate documentation, restricted goods, or regulatory changes.

7. Compliance

TOX Express complies with all applicable international trade regulations, including:

• International Maritime Organization (IMO) safety standards
• IATA Dangerous Goods Regulations (DGR)
• US Bureau of Industry and Security (BIS) export controls
• EU General Data Protection Regulation (GDPR)
• Customs-Trade Partnership Against Terrorism (C-TPAT)
• ISO 9001 Quality Management certification

8. Cancellation and Refunds

Shipments may be cancelled before pickup for a full refund. Once cargo is in transit, cancellation fees apply based on distance traveled and services rendered. Refund requests are processed within 10 business days.

9. Limitation of Liability

To the maximum extent permitted by law, TOX Express shall not be liable for indirect, incidental, consequential, or punitive damages, including lost profits, arising from use of our Services. Our total liability shall not exceed the shipping fees paid for the specific shipment in question.

10. Governing Law

These Terms are governed by and construed in accordance with applicable international shipping conventions and the laws of the jurisdiction in which the shipment originates, without regard to conflict of law principles.

11. Contact

For questions about these Terms, contact us:

• Email: info@toxexpress.org
• Phone: +1-800-TOX-SHIP