Privacy Policy
How we collect, use, and protect your personal information.
Last updated: March 14, 2026
1. Information We Collect
TOX Express Delivery Services ("we," "us," or "our") collects information you provide directly, including:
- Contact Information: Name, email address, phone number, and mailing address when you request quotes, create an account, or contact us.
- Shipment Data: Origin and destination addresses, package dimensions, weight, declared value, and contents description.
- Payment Information: Billing details processed through our secure payment partners. We do not store full credit card numbers on our servers.
- Usage Data: Browser type, IP address, pages visited, and interaction patterns collected automatically to improve our services.
2. How We Use Your Information
We use collected information to:
- Process and deliver your shipments
- Provide real-time tracking updates
- Generate shipping quotes and invoices
- Communicate service updates and respond to inquiries
- Comply with customs regulations and legal requirements
- Improve our website, services, and customer experience
3. Information Sharing
We share your information only as necessary to fulfill shipment services:
- Logistics Partners: Carrier networks, customs brokers, and local delivery agents required to transport your cargo.
- Regulatory Bodies: Customs authorities and government agencies as required by international shipping regulations.
- Service Providers: Payment processors, cloud hosting, and analytics tools that help us operate our business.
We never sell your personal information to third parties for marketing purposes.
4. Data Security
We implement industry-standard security measures including SSL/TLS encryption, secure server infrastructure, access controls, and regular security audits. Our systems are monitored 24/7 to detect and prevent unauthorized access.
5. Data Retention
We retain shipment records for 7 years as required by international trade regulations. Personal account information is retained while your account is active. You may request deletion of your account data at any time by contacting us.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications
- Data portability
7. Cookies
We use cookies and similar technologies for site functionality, language preferences, and analytics. See our Cookie Policy for details.
8. Contact Us
For privacy-related inquiries, contact our Data Protection team: